Published on Sep, 2023
Yourtours was a pleasure to work with from the first email exchange. The company was very responsive and transparent. Planning an overseas trip for 6 people with 3 being of them being over 90 years old with mobility and special health issues was a huge concern and Yourtours and their caring staff really made the process a less stressful and enjoyable one. We felt we were in good hands.
We booked our airport to hotels transfer as well as 3 full day tours with 1 tour being a custom tour.
Yourtours recognized our specific special needs and limitations and provided support to meet them. The logistical coordination and communication were amazing.
We were met by Pascal S. at the airport. He was a warm and very friendly greeting after a long overnight flight which was so nice. He was very kind and super efficient and went above and beyond helping us get our 16+ pieces of luggage plus 3 walkers settled with the transport and then he rode with us to our hotel and made sure we were all set with check in.
We did 3 days of tours. Porto, a custom Chaves tour designed for my 93year old father, and Braga & Guimaraes. I can’t begin to say enough wonderful things about our tour guide Nuno M. He was so friendly, considerate, caring, kind, infinitely patient, and his in depth knowledge of the geographical area and Portugal’s rich history, culture and food made the tours very enjoyable and extremely interesting. We learned so much and looked forward to each days tours. Nuno went out of his way to make sure our seniors especially my father, could access as much of the tour itinerary as possible. He was inclusive of them and their needs as well as making sure we still got to see such special places. If we couldn’t get out and walk an area due to our groups physical limitations, he made sure we still saw everything as close as he could get us in our vehicle. Nuno was particularly great with my parents and aunt. Always mindful of their needs and always lending a hand to make sure everyone was able to enjoy his tours safely and at a pace that was manageable. We never felt rushed. All of our lunches were included as well as afternoon stops for local pastries and beverages. It was nice to not have to be concerned about any of the extras. The food was plentiful, traditional and delicious. We got to know Nuno through our wonderful mealtime conversations and we were sad to part ways. He gave us an experience we will never forget and his special care for what this trip meant for all of us but especially for my father we will be forever thankful for.
Pascal checked in with us daily and personally made sure our seniors made it safely back to the airport for our next flight. That is the personal care we received and it really made a difference in our trip.
If we ever are able to travel to Portugal again someday we would not hesitate to book with Yourtours again. Outstanding experience start to finish. Thank you!