Published on Jan, 2020
Had a 4 hour tour of Madrid with Carlos. I was accompanied by my wife and 6 year old child. Carlos totally tailored the trip to our needs and accommodated the interests of our child as well. Carlos is of Colombian origin and spoke English well. His day job is a taxi driver and he took us around in his taxi, which was clean (with water and candy provided). And being in a taxi also helped to beat the traffic in some places as he could take the bus/taxi lanes.
My advise to the tour company is to provide the customers with an online checklist with a brief description of the must see places in Madrid beforehand so that they can do their research and inform the guide/driver at the time of the tour of the places they wish to visit. This can also ensure that the information on the places visited is not dependent only on the knowledge (or lack of) of the guide.
Also please note that this 4 hour tour cost us $235 for the 3 of us and therefore does not come cheap as it did not include entry into any museums or special venues (which we didn’t want either). I think more can be done to make this trip much better value for money.
Despite the above observations I choose to give the tour a 5 star rating only because of our tour guide/driver, Carlos. Also the tour company was very responsive to all my queries in advance and I rate them high on that account. As otherwise I would raise this your 3 stars out of 5.