Published on May, 2022
This gallery is absolutely amazing, and the audio tour helped us understand and appreciate the story of the family that owns it. It is narrated by a member of the family (descendants of a pope) who apparently still lives there.
Obtaining these tickets is a bit confusing, so let me explain the steps:
1-Pay in the Viator app or website (the app is very good)
2-You'll get a message saying to go to an address about 1/2 mile from the gallery to pick up the actual tickets. Here's the first tip: you don't have to do this. Just go have a Campari someplace and wait for step 3.
3-Eventually (it was about 12-18 hours later for me), you'll get one email for each ticket. In that email is a link that will say something like "bigliettoA4-123456.pdf". That appears to be a file, but it's actually a link to Viator.com.
4-I found that when I clicked it on my phone, it opened the Viator app but didn't show me the actual tickets. Here's the second tip: do one of these:
a-open the email on a computer rather than a phone, which will then put the ticket in your download folder, from which you can print it.
a-forward the emails to your hotel concierge and let him/her print the tickets.
c-on your phone, press and hold the link until you get a menu from which you can open it with a browser rather than the Viator app.
5. Show up at the gallery, not the address in step 2 and show them the ticket. You'll be directed to a turnstile where you can scan it for entry without having to go to the ticket office.
None of this is difficult but it took a bit to figure out. Enjoy the gallery! It's great.