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TICKETS Due to their limited availability, tickets to Frida Kahlo Museum (“Casa Azul”) need to be booked by us at least 1 week before the tour. If you book your tour with a shorter anticipation, please inquire about the availability before the booking. Suppose this is not done and we are ... not able to procure the tickets, a visit to Frida Kahlo Museum will be substituted with Museo Casa Estudio Diego Rivera y Frida Kahlo without prior notice. BOOKING & CONFIRMATION You will get a confirmation email once your booking is completed. From this moment, your tour is confirmed: just show up at the agreed time and location (if needed, we might contact you before the tour for extra info). Please be prepared to present your booking confirmation (which can be in the electronic version on your phone) to your tour guide if requested. DEPARTURE TIME Default departure times (which can be seen when choosing a tour date) can be also adjusted upon your request. We can start the tour almost any time (when the main attractions of the tour are open) but due to traffic conditions in Mexico City, earlier departures are always preferred. Our guide will meet/pick you up at the agreed time and location and might need to contact you by phone, so please kindly provide a valid phone number during your booking. DEPARTURE POINT Complimentary pick-up & drop-off are included: please indicate the exact pick-up time and location during your booking (e.g. in the "Special Requirements" field). If you cannot find this field, just reply to the booking confirmation that you get to your email with your pick-up details, message us on the platform, or call the number indicated on your booking confirmation at least 48h before the tour. We can pick you up from hotels and apartments situated in the following parts of Mexico City: Centro Historico, Reforma, Polanco, Condesa, and Roma; other more remote locations might involve an extra fee (10-40 USD based on the distance). TOUR DURATION & CUSTOMIZATION The standard duration of the tour, as advertised in its description, is calculated from the moment of pick-up till drop-off. At the same time, the tour is customizable which means the time you spend in each destination can be adjusted to your needs. E.g. if you wanna visit a place that is not part of the default itinerary (e.g. attraction, restaurant, or market), you can do it on a complimentary basis if this visit (1) still fits the default duration of the tour and (2) doesn't involve a major change of the route. If both conditions are met, we can shorten the stay at a particular location included in the program of tour so that you have time to visit the place you are interested in. Other changes such as extending the duration of the tour, changing the route, and adding extra participants, should be communicated to the Company at least 48h before the tour and will involve an extra fee. WHAT TO TAKE WITH YOU Comfortable clothes and shoes; hat/cap, sunglasses, and sunscreen; personal travel insurance; good mood and curiosity. LANGUAGES All our tours are led by local bilingual (at least Spanish & English) guides. Some of them fluently speak other languages (e.g. French, German, Italian, Mandarin) but those might depend on availability and cannot be fully guaranteed. If you want to have your tour in a language other than Spanish or English, please kindly inquire in advance. NOTES ✘ The type of vehicle used in the tour depends on the size of your group and may include a car, 7-seater, or minivan. ✘ This tour is private: only your group will participate. ✘ The price of the tour/person depends on the size of your group. ✘ Due to their limited availability, tickets to Frida Kahlo Museum (“Casa Azul”) need to be booked by us at least 1 week before the tour. If you book your tour with a shorter anticipation, please inquire about the availability before the booking. Suppose this is not done and we are not able to procure the tickets, a visit to Frida Kahlo Museum will be substituted with Museo Casa Estudio Diego Rivera y Frida Kahlo without prior notice. ✘ The starting time of the tour might be modified based on the availability of Frida Kahlo Museum tickets. ✘ Due to copyright restrictions, you have to pay at the Frida Kahlo Museum for photos and videos. TERMS & CONDITIONS By booking this activity ("Tour") with the tour organizer ("Company"), you ("Customer") accept to: - comply with all laws and regulations of the country (countries) where the Tour takes place; - follow the instructions of the Company and its representatives; - take all measures to procure your own safety on the Tour including, but not limited to, use of safety devices (including face masks, seat-belts, harnesses, and helmets), obeying posted signs, and oral or written warnings from the Company's representatives regarding health and safety; - provide information about pre-existing medical conditions that may affect your ability to participate in the Tour or have a negative impact on the experience of others on the Tour; - have personal travel insurance covering injury, emergency medical expenses, and damage or loss of your personal property, valid for the whole duration of the Tour; - waive responsibility of the Company and its representatives for any personal health and property damage that may occur during the Tour; - allow the Company to use any media content created by its representatives during the Tour for marketing-related purposes. 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