Published on Dec, 2024

Firstly, I discovered this company thru YouTube when I was searching about snorkeling experiences in Phuket. From the moment I came across Shaun and Jay's videos in YT I knew I'd want to engage them for our special occasion. They did not disappoint. They are as candid yet professional on screen as they are, off screen. Shaun was so helpful from the get-go with my endless enquiries right up till our arrival at the jetty. Although he wasn't around, his crew and team provided us with a UNIFIED experience which is so so important. I believe it's worth paying the premium with them because of this. Nothing felt broken, everyone has the same customer experience standard and it all felt like one complete customer experience. We chose to spend our 10th year wedding anniversary snorkeling with 5 Star and specifically asked for a quieter time on the islands and that's what we got. The boat was extremely clean and fantastic, I was surprised that there was a toilet onboard and that helped me a ton. They provided drinks and fruits and ensured I never went thirsty. Haris from the crew got into the waters with us to guide us on where to snorkel and where are off limits and we found that very assuring. The program itself was wonderful. I only wished the 2nd stop (Racha Yai) was shortened once I saw the throngs of people at the snorkeling spot - not 5 Star's fault - it is what it is. The waters there are choppier so I got a bit sick after snorkeling there. Plus there were too many Chinese tourists with us and that made me very upset as they got on our boat as well to jump off into the water from or to just chill on!!! This is a case of personal ethics on the tourists' part but the crew onboard 5 Star's Lisa 8 saw my displeasure and helped fob off the intruders very quickly. Thank you for protecting our peace and experience, guys. Lastly, to cap off the wonderful day we headed to Mai Ton island and the snorkeling there was peaceful, calm and exactly how we'd like to end the day. A caveat about Thai snorkeling; Being a Singaporean who's first snorkeling experience was Malaysia, I must say that the corals in the Racha and Mai Ton islands aren't as colourful and vivid as Tioman, but the variety of fish we got to see made up for that. I even spotted an eel! We saw so many fishes but if you're looking for colourful, vivid, arresting coral structures then Racha and Mai Ton may not be the place. Overall, it was a wonderful experience with the best team to support that.

Published on Dec, 2024

Amazing service and very friendly crew, we booked before arriving in Thailand and everything was made on time, boat is very clean and crew is amazing with kids.highly recommended

Published on May, 2024

My wife and I ave just returned from a 3 week holiday in Phuket and we always do at least 1 trip with 5 star as they are the best by far. Shaun and his team are always amazing and always give a perfect service with a great trip. This time it was only the two of us on our boat and we went to honeymoon island for snorkelling then off to rhaya island and just relaxed as that’s what we asked for. Our guide this time was June and ad always with 5 star he was amazing. We have now done most trips with 5 star and are now starting the list of tours for the second time. The one thing that really stands out with all the tour guides is how much they all love working for 5 star and everyone we have had over the years always say what a great boss Shaun is. See you in December when we are returning

Published on Apr, 2024

A great tour - very well organised and flexible to what you want to do. The water was crystal clear for snorkelling with lots to see. Communication with the company from booking to before the tour was also first class.

Published on Feb, 2024

Everything from the tour booking till the final drop off back to the hotel was absolutely smooth and efficient. The entire team was amazing, super helpful and great people all around. Our tour guide Fews was the best part of our day- such a gem! So funny and kind but also very professional. Highly recommend!