Published on Jul, 2023
Viator is a complete roll of the dice. Book at your own risk. After having a horrible experience with Viator In our previous booking for this exact Petra trip, when our operator ditched us and Viator refused to provide a refund, we hit the jackpot with this tour, which was wonderful from start to finish. We took our chances because Viator is very convenient and we had no time to re-book (we went to Eilat In part to do this trip and had only 1 day to rebook after the prior operator ditched us), but understand that some tours with Viator are great (as this one was), and some are horrible. It all depends on the actual operator that provides the service through Viator. Viator is just a clearing house, and they wash their hands of the service provided by the operator. The operator we had the first day did not provide instructions on where to meet and didn’t respond to calls, texts and emails. They also made us go through a totally unnecessary passport uploading process, and they told us we needed US dollars for visa, which was not true. The operator for this tour (the next day) was incredible. They picked us up at our hotel and took care of every detail. They did not create obstacles or road blocks like the first one did. Petra is beautiful, and our guide was extremely knowledgeable. We felt safe and cared for. What a difference a day (and the operator) makes.