Pls avoid Sami Tours
Please avoid Sami travels. I am a single woman travelling alone. I was promised a 4 star accommodation everywhere (chefchauen, fez, marrakesh, Dades and Merzouga desert) However the operator gave me 3 star accommodation in Chefchauen, Fez and in Marrakesh. In Marrakesh my Riad was in a very isolated area inside the medina - where I did not feel comfortable at all. Before arrival in Morroco Sami gave me a list of riad names for my stay. After my arrival, I discovered that he changed my accommodation without telling me in 2 out of 5 cities(chefchauen and marrakesh) - because he did not book in advance, and there were no vacancies !! This is a big safety red flag- because I had shared a list of my stay with my family before travelling - so they know where I am. I did not appreciate these changes - and he did not even think it’s important to give me a heads-up. When I complained to him about quality of accommodation in Fez (it was a poor quality Riad) and changing of Riads in Chefchauen without telling me, he threatened to cancel my tour (this was on day2). He also told me I complain a lot - and the Riads are all “clean”. So I completed the whole tour because I did not want to be stuck in a foreign country alone and with no support. Hence when he changed my Riad in Marrakesh also without telling me- I said nothing. Further more, he changed my driver 3 times in a 7 day tour ! I paid for 4-star accommodation, which I did not get in most places; my drivers and Riads were changed a few times without telling me, and in marrakesh my raid was in an isolated place. Very bad experience. I was also told I’ll be in an AC car- but the AC did not work!!the official itinerary in Viator included a guided tour in Marrakesh- but no guide turned up. The driver just drove me around Marrakech. Thankfully the drivers were all very nice and helpful. But the agency is very poor.poor value for money/ and definitely cannot be trusted. Pls avoid.