Published on Apr, 2024
We arranged 2 tours in Sri Lanka with Merganser Holidays: Yala safari as part of a group off the Celebrity Cruise and a private tour of Colombo. We had 59 people in the cruise group which was split into subgroups 6 people per jeep.
The communication was absolutely awesome. All of the communication was done directly by Henry Lioner, Director of Operations. Every step of the way, complete details were provided, including the pickup point, lunch detail, groups, etc. and the response to my emails was prompt, polite and thorough.
Henry sent our subgroup set-up and details thru whatsup so that we knew who were in our subgroup and could communicate with each other if wanted.
The tours were great, no problems whatsoever. Henry came to the ship pickup point himself but then I was surprised to see him again in Yala at lunch time where he took care of our groups (lunch was awesome). Our jeeps picked us up right from the pier, next to the ship, and dropped us off there as well. We had the jeep driver and were joined by the safari guide at Yala, who were trying their best to make sure that we saw as many animals as possible. They got us back to the ship at exactly the time promised.
The Colombo private tour was fantastic as well; again, Henry was there at the pick-up point (right next to the ship). The tour guide was great, showed us everything we wanted to see and more.
All in all, I couldn't be happier with Merganser tours. Everything, from the beginning to the end, was absolutely fantastic.