Published on Jan, 2024
Freddy was our guide and he was excellent. We were coming from a hotel quite a distance outside of their normal range but they were very accommodating to arrange a private tour picking us up right at our hotel (adding an additional 90-mins of travel each way) for a very reasonable rate. The van was very spacious, the AC was great, and our driver handled the unpredictable traffic with ease! Freddy was very friendly, knowledgeable, and attentive to my mom who was struggling with a week full of hiking activities with bad knees. Through the main park hike, he even took us in the opposite direction of every other tour group we saw so we were not in direct sunlight during the hottest part of the day. He was quick to spot and point out any animals we saw, and help us take great pictures! The one thing I would say is that do not underestimate the number of stairs to the waterfall! Freddy encouraged my mom to stay at a rest area for that part, and I'm so glad he did. I counted the stairs going down and there are 202 stairs (not including the ladder down into the waterfall), and almost half of them were on a hanging bridge so unstable (about half as many on the way up since the trail is a loop and graded like a ramp on the way back, but all were on the hanging bridge, so more difficult than regular stairs because they are unstable). My comments on the stairs are NOT complaints -- Freddy made sure my mom wasn't in a situation she couldn't handle -- just ensuring others have an accurate picture of the difficulty level. With the exception of underestimating the stairs, every aspect of this full-day adventure exceeded our expectations. The food was at the park's restaurant and was also excellent. Because of mom's bad knees, we were on the fence whether we should do a full-day out in the park, but even Mom was SO glad we went. Because there are a couple stops, there are mini rest breaks built in and you end lounging in the hot springs! I would 100% book with them again!
