Booking: The process begins with the customer making a reservation. This can be done ON Viator. During booking, the customer provides essential details such as their name, contact information, flight information (if it's an airport transfer), pick-up location, drop-off location, and any specific requests or requirements. Confirmation: The customer receives a confirmation of their booking, usually via email or a booking reference number. This confirmation includes all the information they need for their upcoming transfer. Meet and Greet: For airport transfers, the customer is met by a professional driver at the designated meeting point in the arrival area. The driver typically holds a sign with the passenger's name for easy identification. The driver will assist the passenger with their luggage and ensure they are comfortable before starting the journey. Vehicle Selection and Comfort: Depending on the passenger's needs and group size, an appropriate vehicle is provided. This could be a sedan, SUV, minivan, or other suitable options. The vehicles are well-maintained, clean, and comfortable, offering a pleasant travel experience. Punctuality: The service is known for its reliability and punctuality. The driver ensures that the passenger arrives on time for their destination or flight departure, minimizing any waiting time. Fixed Pricing: The service operates with transparent, fixed pricing. Passengers know the cost of the transfer upfront, and there are no hidden fees or unexpected expenses. Flexible Booking: Passengers have the flexibility to book their transfer well in advance or, in some cases, request a ride on short notice, depending on availability. The Journey: The driver takes the passenger to their desired location or airport with the utmost professionalism and safety. Passengers can enjoy a smooth and stress-free ride, knowing that their driver is experienced and familiar with the routes. Drop-off: For airport transfers, the driver ensures the passenger arrives at the airport terminal or the specified destination in a timely manner. The passenger is assisted with unloading their luggage, ensuring a convenient and comfortable end to their journey.