Published on Jun, 2022
After spending two days waiting for my return flight home( after weather delays) if was a ray of sunshine seeing Mr. Lay’s smiling face. He loaded our luggage and helped us into the hotel van. That doesn’t happen as often as it use to. He asked if we enjoyed our stay (Hilton BWI airport hotel) and wished us well on our travels and that we actually make it home today. After waiting around two days for a flight home, it was just nice to have someone acknowledge our frustration and eagerness to get back home. Thank you Mr. Lay, for starting our day with a smile